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Community


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Community

A one-stop forum for all your banking questions

Instant money

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BilalSadar
New Contributor
Ive been holding on the customer care line for nearly 2 hours.... i sent myself a voucher on 21/09/2019 and it gave me an error when i tried to redeem it. It said try again and when i tried again it said the voucher was used.... im now at a branch and they connected me to instant money customer care but nearly 2 hours later the same **bleep** music and message about high call volumes.... i could have gone to the movies and still nobody in that call centre would have taken my call at the end if the movie....
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6 REPLIES 6
BilalSadar
Solution
New Contributor
Went to branch and the agent assisted me... Resolved
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Vbenja09
Occasional Contributor
What was the issue? Did they reverse the transaction? How long did it take? Seems like that is what I should do.
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Aluiswe
Occasional Visitor
Hi guys how long does it take for money to reflect back in my account after canceling a voucher?
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Mduduzi76
New Member

I have been on the phone for over an hour i a made instant money to a certain number but it did not go through but on payment history shows as transferred to an accounts i do not know .Am still on the phone nobody is answering from standard bank side,does it mean i have been duped

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Mpumelelo2
Occasional Visitor
Your service is terrible very very very terrible, you should ask FNB for advice, I regret that I have an account with you, terrible
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Mnyandu0104
Occasional Visitor
Absolutely terrible being kept on hold almost an hour with no assistance,i have been so angry
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