29-08-2017 01:20 PM
Some missing features I would like to see added:
1) Would like the mobile app to have an in-app chat feature with a consultant
2) Sub-menu with access to all previous voice recordings with a StandardBank service consultant linked to my account.
3) An in-app OTP presentation to give to a consultant when confirming my identity over the phone.
Security questions they currently ask are NOT secure and that information is semi public (if not easily attainable I feel)
30-08-2017 03:00 PM
Thank you so much, we welcome your feedback and input with regards to how we can modify the app features. We'll share it with our development team and hopefully these will form part of our future app buildout plan.
29-03-2018 04:31 PM
03-04-2018 08:34 AM
Thank you so much for assisting with the above query. Indeed you are correct, we've received the above query relating to in - app chat feature and have escalated to our mobile technical team for further review. Should the feature be considered for future development, kindly rest assured that all our customers will be notified once it has been enabled.