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Mobile money

New Contributor
I've registered my mobile app today and l wanted to send money but the limit is 0 so how do l change the limit
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Community Coordinator

Hello @FMupingo,


Kindly be advised that you will need to increase your EAP limit in order to be able to make payments. Your EAP limit can be amended on the mobile banking app or via the Internet Banking provided that it has been activated at a branch or the call center (0860 123 000).  Please note that you have to be registered on Internet Banking, making use of the following link:, in order to amend your limit. Please remember that your EAP limit allows you to make online payments and includes EFT's, to increase your EAP on Internet Banking, please follow these prompts:


- Login to the new Internet Banking,

- Click "transact" on the homepage,

- Tap on "change monthly payment limit",

Click on the "change limit" tab,

- Input "new limit" and "save".


Once you have completed these steps, you will receive a confirmation text on your phone highlighting the amended limit.


In order to increase your EAP on the mobile banking app, kindly make use of the following steps:        


- Log on to the app,

- Tap on the tier that highlights your balance and account details,

- Select the "Cards" option,

- Scroll down to the bottom and you will come across the "Cards limit" option,

- Select the option that you'd like to amend (e.g. EAP),

- Input new limit under "Amount" and tap next on the top right corner of your app display,

- A One Time Pin will be sent to your phone (input the pin),

- Your limit will be updated.


Kind Regards,


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