New account not showing on app

[FanaM1]

Hi @KaylaL.

We appreciate you contacting us.

Our branch team withheld specific details about your application. If you simply applied once inside the branch, it appears that your application was rejected.

Please submit an email to [email protected] with your ID number and contact information if you would want us to look into this situation for you.

Looking forward to your response with patience.

Kind regards

Fana.

Standard Bank Team.

[KaylaL]

I went into a branch yesterday and successfully completed MyMo account. There's nothing appearing on my app except a MyMo which says unsuccessful. Why doesn't the app show my account? I haven't received the card but was told I'd be able to access the account on the app.