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Community


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Community

A one-stop forum for all your banking questions

Reversing payment on the app

Solved
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Wonder0316
New Member
Hi
Kindly help me I want to reverse an EFT payment. Please help.

My email: [email protected]

Thank you.
FanaM1
Community Coordinator

Hi @daniel Andrew.

 

We appreciate you contacting us.

 

You must complete a form and send it to our charge backs team for additional help.

 

We have forwaded the form along with further instructions.

 

Tell us if you've received the form.

 

Regards,

Fana.

Team Standard Bank.

Daniel_Andrew
New Member
Hi,

How do I reverse a transaction?
My email address is [email protected]
FanaM1
Community Coordinator

Hi @lungasimelane.

 

I appreciate you contacting us.

 

Please provide your email address so we can send you the form and the steps to take.

 

Regards,

Fana.

Standard Bank Team.

lungasimelane
New Member
Good evening, how can I reverse an eft transaction
FanaM1
Community Coordinator

Hi @Brandon7.

 

Thank you for reaching out.

 

Please share your email address so we share the form with you.

 

Regards,

Fana.

Standard Bank Team.

Brandon7
New Member
How do I reverse payment on the app? Please send me the form.

Thanks
FanaM1
Community Coordinator

Hi @20061.

 

Thank you for reaching out.

 

I have shared the form with you and the process to follow.

 

Please let us know if you require further assistance from us.

 

Regards,

Fana.

Standard Bank Team.

20061
New Contributor
20061
New Contributor
Please reverse payment to
1.Courir ve velizi villa c fra of
a.R1257.90
b.R1084.40 and another to
Auchan vel velizi villa fra of R412.32
FanaM1
Community Coordinator

Hi @tbt1991.

 

Please share your email address so we share the form with you.

 

Regards,

Fana.

Standard Bank Team.

tbt1991
New Member
good day. please send me a form to fill out for reversing a payment on the app that was paid.
FanaM1
Community Coordinator

Hi @Lenfort.

 

Thank you for reaching out.

 

This is a tricky one. If the payment was processed successfully, you will be required to fill in a EAP recall form and request for the funds to be reversed.

 

If the account does not exist at the bank you paid in error, the funds will be reversed back into your account within 10 working days.

 

Should you consider reversing your funds, please note the below.

 

NB:
Fee R292.55.
It’s not guaranteed.
Turnaround time is 10 business days.

Kindly forward the form to [email protected] for our team to assist further.

 

The form is attached as well for assistance with reversal of funds.

 

Please share your email address so we share the form with you.

 

Kind regards,

Fana.

Standard Bank Team.

Lenfort
New Member
Hi how can i reserve a payment i just did
FanaM1
Community Coordinator

Hi @Fazila.

 

Thank you for reaching out.

 

Would you like to reverse an EFT payment?

 

Regards,

Fana.

Fazila
Occasional Contributor
Fazila
Occasional Contributor
Fazila
Occasional Contributor
FanaM1
Community Coordinator

Hi @Bofelo8.

 

Thank you for coming back.

 

Should you consider reversing your funds, please note the below.

 

NB:
Fee R292.55.
It’s not guaranteed.
Turnaround time is 10 business days.

Kindly forward the form to [email protected] for our team to assist further.

 

Please share your email address, I want to share the form with you.

 

Kind regards,

Fana.

Standard Bank Team.

Bofelo8
New Member