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24-06-2018 06:38 PM
23-05-2018 10:32 AM
Hello @Kavi,
Please be advised that in an event that the transaction is unsuccessful, the funds will be reversed into your account. If the money was deducted and the airtime is still not credited, please mail us your this query with your full account details so that we can look further into this.
You can mail us here; [email protected] and include your affected number.
Regards,
Mandy
23-05-2018 09:55 AM
02-11-2017 10:43 AM
Hello @Pupa,
The transactions will be reversed if it was unsuccessful. If the money was deducted and the airtime is still not credited, please mail us your this query with your full account details so that we can look further into this.
You can mail us here; [email protected] and include your affected number.
Let me know should you still need further assistance.
Regards,
Boitumelo
01-11-2017 11:13 AM
22-09-2017 03:24 PM
Hello @Mapp1n,
We have consulted with our technical team and they have confirmed that they were running modification changes on the Cell C bundles feature which resulted in airtime/data not coming through on time. The team has also confirmed that this issue has been fixed and funds should be reversed as soon as possible. Apologies for the inconvenience.
Regards,
Mandy
21-09-2017 06:51 PM