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Community


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Community

A one-stop forum for all your banking questions

Online Profile security issue

Reply
10 REPLIES 10
Karabus1008
New Member
I wanna do a future payments
FanaM1
Community Coordinator

Good day Moshka67.

 

We'd like to help; could you please tell us what error message you're receiving on your end?

 

We look forward to hearing from you.

 

Regards,

Team Standard Bank

Moshka67
New Contributor
I can't sigh in into my app it says profile problem
FanaM1
Community Coordinator

Hi @Insaaf2004.

 

We appreciate you reaching out to us.

 

Please contact our fraud team to unblock your profile by dialing 0800 222 050.

 

Regards,

Fana.

Standard Bank Team

Insaaf2004
New Member
I’ve been trying to log into my Standard Bank app , for the first time in months and after resetting my password it keeps telling me that there is a possible security issue with my profile
FanaM1
Community Coordinator

Hi @089thabo.

 

Thank you for reaching out.

 

To use your app, It requires you to be DigiMe'd.

 

To link and secure your device, please follow the steps below:

  • After logging in
  • Click more
  • Click your user ID/ name
  • Click link & secure your profile

Once it has been linked, you should be able to use your banking app.

 

Let us know should you require further assistance on this.

 

Kind regards,

Fana.

Standard Bank Team.

089thabo
New Contributor
How do i set up my profile security issue online
089thabo
New Contributor
089thabo
New Contributor
Jasonstylestar
New Contributor
Online with std bank 17min to no avail. Sent e mail, Facebook page message and alas nobody appears to be working remotely today !!
Jasonstylestar
New Contributor
Set up on new smart phone, all well yesterday. Today kept on saying my pincode isn't correct. Changed pin went in but unable to initiate New Send Money Stating security issue on profile. Could pay beneficiary (money to my capitec account) but did not give me clear immediately option. I still require to make a New SEND MONEY to someone