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18-09-2019 08:34 AM
18-09-2019 10:46 AM
Hello @Becky,
I can understand your frustration on this, can I kindly ask that you forward your card details, ID number and contact details to [email protected] with the subject line "card suspended" so that we can urgently look into this matter and assist you further. I'd like to apologise for any inconvenience this has caused.
Kind Regards,
Mandy
11-10-2022 11:13 AM
11-10-2022 11:15 AM
11-10-2022 11:21 AM
11-10-2022 03:45 PM
Hi @tiimmy3.
Thank you for getting in touch.
Sorry to hear about the trouble you are experiencing.
Please tell us what error message are you getting?
Regards,
Fana.
Standard Bank Team.
11-10-2022 04:01 PM
12-10-2022 11:53 AM
Hi @tiimmy3.
Thank you for the clarity.
Your account is not a South African Standard Bank account, it is a Stanbic account.
You need contact them via Twitter @SBGroup or via Facebook Standard Bank group for immediate assistance.
The team will be able to assist you in guiding you on how to withdraw from your ease wallet/account.
Please let me know if these solution helps.
Regards,
Fana.
Standard Bank Team.
06-12-2022 08:55 PM
07-12-2022 10:21 AM
Hello @Anderson23.
I appreciate you letting me know about this.
I apologize that it has taken this long and will request that the investigators look into the situation immediately.
In case the team needs to contact you, if your contact information has changed, do let me know.
Looking forward to hearing from you.
Regards,
Fana.
Standard Bank Team.
07-12-2022 12:11 PM
08-12-2022 09:30 AM
Hi @Anderson23.
I appreciate you returning to me.
I can appreciate how upsetting this situation is.
I have taken it upon myself to get some quick input.
Share your contact information, please The team will be informed of your details and urged to respond quickly.
Best regards
Fana
Standard Bank Team.