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Community


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Community

A one-stop forum for all your banking questions

Prepaid electricity voucher number doesn't work

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3 REPLIES 3
FanaM1
Community Coordinator

Hi @G1y77, the voucher number can be retrived by checking your prepaid transaction history on the banking app, and internet banking. Should this not resolve your issue. Please an email to [email protected], reach out via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call 0860 466 639.

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G1y77
New Member

My first time to use prepaid. I put R510 in and it's come off my account. An OTP came by sms but NO 20 digit number to key into the conlog box. What's going on?

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Sahz
New Member

I've been trying ways to convert the 9 digit voucher no. I've been searching Online almost the whole day good luck friend 

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ch1967
Occasional Visitor

I just bought R100 prepaid electricity for my Mother and the voucher number (9 digits) doesn't work. She says she normally has to type in a 20 digit number. What now, as the R100 has already been deducted from my account.

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