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Community


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Community

A one-stop forum for all your banking questions

changing cell number

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306 REPLIES 306
Patricia1975
New Contributor
How to change my cellphone number online
FanaM1
Community Coordinator

Good morning, @kayanda010.

 

Thank you for getting in touch.

 

Please note that for security reasons, changes to contact details can only be facilitated by our branch team, in adherence to banking policy.

 

This protocol is in place to uphold accuracy and safeguard your security. It involves completing a form to confirm the update of your contact number.

 

Warm regards,

Standard Bank Team

kayanda010
New Member
How can I change my cell number on standard bank without going to the bank
FanaM1
Community Coordinator
Good afternoon, Boitumelomahash.


Thank you for reaching out.

Please be aware that contact details can only be changed by our branch team, in accordance with banking policy.

This process is in place to ensure accuracy and security, and involves filling out a form to confirm the change of contact number.

Warm regards,
Standard Bank Team
Boitumelomahash
Occasional Visitor
FanaM1
Community Coordinator
Hi, MDIU.

Thank you for reaching out.

Kindly note that contact details are only changed by our branch team in accordance with banking policy.

The purpose of this is to ensure that the information provided is correct, and there is a form to fill out to confirm a contact number change so that the operation works smoothly.

Warm regards.
Standard Bank Team
MDIU
New Member

I LOST MY PHONE SO THAT WHY I WANT CHANGE MY NUMBER


@ilanampiti wrote:

Hello Kamo_magesh,

 

You need to visit a branch to change your number for the banking app. I apologise for the miscommunication. 

 

 


it"s so ok

FanaM1
Community Coordinator

Good morning, @Bleotlela.

 

Thank you for reaching out.

Kindly note that contact details are only changed by our branch team in accordance with banking policy.

The purpose of this is to ensure that the information provided is correct, and there is a form to fill out to confirm a contact number change so that the operation works smoothly.

Warm regards.
Standard Bank Team

Bleotlela
New Member

Hello, I am a varsity student and live way far from the mall. I lost my phone a month ago now when I try buying online it always requires the OTP but the pin is sent on my old number. I really would appreciate your help. I tried emailing and calling but my emails get blocked and the call doesn't help since I can't speak to an agent. I wouldn't mind deleting my banking app credentials so I can start afresh.  

FanaM1
Community Coordinator

Good morning, @Natasha011.

 

We're sorry to hear about that.

 

Our team needs to have a look into it, as it sounds more like your profile was not updated accordingly.

 

Please send an email to [email protected] with the subject line "Contact number change,"  along with your ID number and new contact details.

  

Kind regards, 

Standard Bank Team.

Natasha011
New Member
I have the same problem I get the code sent to my old number yet I went in to bank and I changed my number!? So why do I receive code to old number coz I can't login my banking app..
FanaM1
Community Coordinator

Good morning, @Nido.

 

Thank you for reaching out.

Our branch changes contact numbers according to banking policy.

The reason for this is to ensure that the information provided is correct, and there is a form to fill out to confirm a contact number change so that the procedure runs smoothly.

Warm regards,
Standard Bank Team

hannahpetrich1
New Member

im working overseas - and my number linked for OTP verification doesnt work in the uk. 

my mother went to the branch in south africa on my behalf and ifnormed us to contact standrdbank international - i have emailed international - but they cant assist. 

i do not have access to contacting the south african help number being international - the number given for queries to south africa for aboard does not work. 

 

what can be done to assist?

 

Nido
New Contributor
Please help me change my phone number
Nido
New Contributor
Help me change my phone number
FanaM1
Community Coordinator

Good day, @ntokozomazibuko.

 

Thank you for reaching out.

Our branch changes contact numbers according to banking policy.

The reason for this is to ensure that the information provided is correct, and there is a form to fill out to confirm a contact number change so that the procedure runs smoothly.

Warm regards,
Standard Bank Team

ntokozomazibuko
New Member
I wanna change my number ,because the old number is linked to my bank account so I can't notifications
FanaM1
Community Coordinator
Good day, Davids73.

Thank you for reaching out.



Our branch changes contact numbers according to banking policy.



The reason for this is to ensure that the information provided is correct, and there is a form to fill out to confirm a contact number change so that the procedure runs smoothly.



Warm regards,

Standard Bank Team
Davids73
New Contributor
Contact detail change 7311250225087 new contact number 27718294849
Davids73
New Contributor