Why is the older version of the Mobile Banking App no longer available?
We are constantly listening to our customers and one of the key issues raised was the lack of functionality on the old app. Our new app is aligned to our customer feedback and provides a host of services that are not offered on your current version.
You may have received a few notifications and emails about this recently if you currently use a Windows Mobile or Blackberry devices without Android Software.
If you are affected, you can continue to use Digital Banking via the following alternatives;
The new Standard Bank App: If you have an Android or iOS device, you can download the App which has many features & is regularly updated. Download the app from the App Store or Google Play.
Another option is New Online Banking, which works on most browsers & web-enabled devices.
Cellphone banking:You can also try cellphone banking which works on most older phones and has all the features they need to do day-to-day banking. Dial *120*2345# to get started.
Will I still be able to transact when I register for Cellphone Banking or Download the new app?
All your beneficiaries will still reflect when you register for Mobile App or Cellphone Banking, your digital experience will not be impacted negatively.
How do I create the Digital ID?
Once you have installed the App, you’ll be asked to create a Digital ID.
Steps to follow;
On the Registration screen; enter your email address & choose a suitable password
A verification code (OTP) will be sent to your email address
Tap ‘Next’ to link your device (You can customize the name
Is there any financial impact for the use of this new App?
No additional charges will apply to the utilisation of our other channels
Could somebody assist me in setting up the new app?
You may visit any of our branches or contact our Self Service Banking helpdesk on 0860 123 000, where a staff member would gladly assist you in setting up the app.
For more information of the new Mobile Banking App, you can also visit http://app.standardbank.co.za
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On June 29, we hosted the final round of the Seedstars World South Africa start-up competition – the world’s largest start-up competition in emerging markets. The winner was Essential Medical Guidance (EMG) Tech, an innovative Cape-based company that supplies a comprehensive medical database to medical professionals. Born in Switzerland, Seedstars allows community-focused start-ups the opportunity to network with other entrepreneurs, while also exposing them to the broader international business community, whose members may wish to invest in a start-up, or help introduce their services in other parts of the world. The competition attracts more than 5 000 entrants, and, on the day of the finals, about 200 people attended with a record of over R2 billion in investment capital represented.
What made this event truly noteworthy was the wide scope of entrepreneurial ventures being developed by tech-savvy South Africans. The start-ups were also widely representative, with four being female founded or co-founded and five with black founders. Ten of the best early-stage start-ups were invited to pitch to a panel of judges and potential investors in the audience. On the panel sat Jayshree Naidoo, Head of the Standard Bank Incubator, a space designed to continuously assist SMEs through a series of customised workshops that run throughout the year. EMG Tech won the opportunity to attend the Seedstars regional summit in Mozambique and represent South Africa against other emerging-country start-ups at the Seedstars Summit in Lausanne, Switzerland next year, where the global winner will be awarded up to USD 500 000 in equity investment. EMG Tech’s major market offering is EMGUIDANCE, a product that, among other services, details pharmaceutical offerings, their uses, prescription information, and care coordination information to medical professionals free-of-charge through their personal mobile devices.
The first and second runners-up are Zlto and Empty Trips Pty Ltd, respectively. Zlto is a digital rewards platform that incentivizes its users for positive behaviours, promoting the doing of good. Empty Trips is Africa’s first online smart transport marketplace connecting transporters, brokers and shippers. The other startups invited to pitch were GreenFingers Mobile, mbora, CommuScore, Muzi, Invoiceworx, Lenoma Legal, and Home Farm. Our partnership with Seedstars and its local ambassador, Vuyisa Qabaka, is a natural extension of our involvement in the development of the SME sector at all levels. According to Mrs. Naidoo, one can confidently say that innovation and entrepreneurship are alive and thriving in South Africa, with more than 600 companies in South Africa presenting their ideas to Seedstars this year as proof.
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Next time you access your Mobile Banking App, you may be prompted to update your app version before you can access it again. This is because we have enhanced our security capabilities to protect our clients, and the updated version of the app gives you all the latest available features.
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Q: What is DebiCheck?
A: DebiCheck is the name for a specific type of debit order. A DebiCheck debit order is one that you confirm, electronically on a once-off basis (at the start of your contract). Its purpose is for you to confirm the details of the debit order with your bank before it is processed to your bank account.
Q: Who made this decision and why?
A: During the last couple of years debit order abuse has increased. On the one hand, there has been an increase in the number of debit orders being processed to consumers’ bank accounts without their consent. On the other hand, consumers have increasingly been disputing debit orders which they actually have agreed to, mostly to manage their cash flow. For these reasons, the South African Reserve Bank (SARB) decided to review the debit order landscape and during 2013 instructed the Payments Association (PASA) and the banks to address these issues. DebiCheck aims to address both of these issues by introducing electronic consumer confirmation for all DebiCheck debit orders.
Q: What is the difference between DebiCheck debit orders and other debit orders?
A: DebiCheck debit orders are debit orders that you will confirm, electronically and on a once off basis. Its purpose is for you to confirm the details of the debit order with your bank before it is processed to your account. Other debit orders are not confirmed electronically, although you still need to have a valid mandate in place.
Q: What does ‘electronically confirm’ mean?
A: To electronically confirm your debit order means that you confirm the details of your debit order on an electronic device such as your cellphone, your bank app, your personal computer or perhaps an ATM. Your bank will let you know which options are available for you to use.
Q: Why the need to electronically confirm debit orders?
A: It ensures that you are in control of and aware of debit orders being processed to your bank account. Additionally, it provides the company that you are dealing with, with the comfort of knowing that you have acknowledged and are aware of these debits orders. It also allows your bank to record the debit order information and to check the information before they process the debit order to your account.
Q: Why is this important for me as a consumer?
A: DebiCheck puts you in control of the debit orders that you are able to confirm. You will have the comfort of knowing that DebiCheck debit orders must be processed within the agreed conditions that you have confirmed.
Q: How is DebiCheck different from what we have now?
A: DebiCheck allows you to confirm the debit order information with your bank, at the start of the contract. This means that your bank will now have a record of all DebiCheck debit orders and will be able to verify the information before the debit order is processed to your account. Currently, banks do not have record of your debit orders and therefore cannot verify that the debit order information is correct before they process your debit order.
Q: How will this new system and its related processes affect me?
A: DebiCheck will require an additional action from you – electronically confirming the debit order information with your bank. In many instances, your cellphone will be used for this confirmation, in which case you will need to make sure that your bank has your correct cellphone number. This is very important!
Q: How often will I need to confirm my DebiCheck debit order?
A: You will only need to confirm your debit order information at the start of the contract. However, if the debit order information that you confirmed changes, your bank will ask you to confirm the new information.
Q: What do I need to do as a consumer?
A: For existing debit orders – nothing. For new DebiCheck debit orders, you will need to check and confirm the new debit order information in the manner requested by your bank. This could either be in person (face-to-face), using online banking or your banking app or remotely by call centre or a request sent via your mobile phone.
Q: What education will I receive as a consumer to ensure I understand the process?
A: Your bank will have information handy to assist you with any questions you may have. You can also find more information on www.debicheck.co.za .
Q: Will all my debit orders have mandates?
A: All debit orders processed against your bank account must have mandates, but may not necessarily be subject to DebiCheck confirmation. No debit orders can be processed to your bank account without a mandate.
Q: How can I ensure all my debit orders are mandated?
A: It is important to remember that all debit orders must have mandates. Check your bank statement regularly to ensure you are aware of all debit orders that are being processed to your account. Also make sure that you have given a mandate for each of those debit orders. For DebiCheck debit orders, your bank will now also have an electronic confirmation of you agreeing with the debit order information of each mandate.
Q: Can I choose which debit orders must be electronically confirmed using DebiCheck?
A: As a consumer, unfortunately not. Companies who use the debit order system choose whether they want to use DebiCheck, or not. If they choose to use DebiCheck, you will receive an electronic request to confirm the debit order information. If not, you just need to ensure you have a signed paper or telephonically approved (voice) recorded mandate.
Q: Why can’t I use DebiCheck for ALL debit orders?
A: This is definitely a long term goal for the South African Reserve Bank and the Payment Association of South Africa. Unfortunately, due to the number of debit orders and entities involved in these processes, this will have to be done in a phased approach.
Q: How do I know that the company that is debiting my bank account is part of the new system?
A: Debit orders requiring electronic confirmation with your bank are called DebiCheck debit orders. You can enquire from the company that your debit order is with, whether or not they are part of the DebiCheck system. If you are not required to electronically confirm the debit order information with your bank, at the start of your contract, the company that you are dealing with is not using DebiCheck for this debit order.
Q: What bank fees are associated with DebiCheck debit orders?
A: For more information on bank fees, please contact your bank directly.
Q: What are the telecommunication / cellphone costs associated with DebiCheck?
A: Telecommunication / cellphone costs will depend on a number of factors, for example whether you use the USSD option or your banking app to confirm the DebiCheck. It will also depend on your mobile network costs.
Q: Will my bank send me a link to confirm DebiCheck debit order or ask me to send my bank details, card PIN or password?
A: No, your bank will never send you a link or ask that you provide your card PIN, password or personal details. You must always keep these safe. A request like this may be a form of phishing. If you are worried, please check with your bank.
Q: Is DebiCheck safe to use?
The Debicheck system was designed by banks and according to the prescribed industry standards. The system is therefore secure. Your bank will communicate how you can securely and electronically confirm your debit orders. You will therefore need to ensure that your bank has your updated cellphone number and that all your contact details with the bank are up to date.
Q: Will DebiCheck allow me to cancel my debit order?
A: You will be able to suspend your DebiCheck debit order with your bank, which means the debit order will not be processed to your account in future. You should still contact your service provider to confirm that you are cancelling the debit order though. Suspending the debit order with your bank does not cancel the contract that you have. This is something that would have to be done directly with the company.
Q: Is it a new type of debit order?
A: Yes, DebiCheck is a new type of debit order. It is a debit order which you have electronically confirmed the debit order information, with your bank.
Q: Will it require extra effort and time?
A: Yes. It will require you to check the message that your bank sends you to ensure the debit order information is correct and then to confirm the information in the way your bank requires. It may be as simple as pressing confirm on your banking app, typing in a ‘1’ on a USSD string or typing in a code on your cellphone. The way in which you can confirm your DebiCheck debit order will be communicated to you by your bank. It is therefore important that your contact details, especially your cellphone number, is up to date with your bank.
Q: Why is it important for the bank to have my correct cellphone number?
A: Although not the only way, one of the primary means of contacting you to perform a DebiCheck confirmation will likely be through your cellphone. Remember, DebiCheck is all about putting you in control and allowing you to confirm your DebiCheck debit orders directly with your bank. For this to happen, your bank has to know which number to contact you on.
Q: Will I have to go into the bank branch to do a DebiCheck confirmation?
A: Not necessarily. You will be able to go to your branch, but you won’t HAVE to. Your bank will make a number of options available for you to electronically confirm your DebiCheck debit order, for example on your cellphone or internet banking.
Q: How will it work?
A: For DebiCheck debit orders, you will receive a request from your bank to electronically confirm the debit order information relating to the new contract you have signed with a company. Once you confirm that the information is correct, you bank will load the information on a mandate register. Your bank can then verify the information every time before the debit order is processed to your account. If the information matches, the debit order is processed. If not, the debit order is rejected.
Q: How much is it going to disturb me during work?
A: DebiCheck only requires your confirmation once off, at the start of the contract or when the confirmed information changes afterwards. You won’t need to confirm the details every month. Therefore, it really won’t be a disturbance at all.
Q: Do I have to confirm my DebiCheck every month?
A: No, only at the start of your contract. Or, if any of the information you confirmed originally, changes.
Q: Why do I need to confirm my debit order again if I have already signed a contract with the service provider?
A: DebiCheck allows you to confirm the details of your debit order with your bank, which in turn allows your bank to know what you have confirmed. Your bank will therefore be able to verify the debit order information before the debit order is processed to your account.
Q: Does it mean that if the company does not participate in DebiCheck, I will not be protected?
A: No, as a consumer, you are always protected. Irrespective of the type of debit order, there always has to be a mandate in place that you have agreed to.
Q: Where can I find more information about DebiCheck?
You can contact your bank or go to www.debicheck.co.za for more information.
Q: Is this another service provided by the bank?
A: DebiCheck is a type of debit order and is a bank product, used by companies and consumers.
Q: Is there a mobile application for DebiCheck?
A: No, there is no separate mobile application for DebiCheck.
Q: Is it similar to RICA and FICA?
A: No, this is not similar to RICA or FICA. Although, if your bank does not have your correct cell phone number, it may cause some difficultly. Therefore, please ensure that your details are up to date with your bank. It is in your best interest and will ensure that it is easy to confirm a new DebiCheck debit order.
Q: Is DebiCheck a third party between me and the bank?
A: No, DebiCheck is not a separate company or third party. DebiCheck is the name of a new type of debit order that was developed by the South African banks.
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Month end is usually the time when we check our budgets and scrutinize our statements. A lot of us have debit orders that come from our accounts during this time, and it is important that we keep track of these, by using the banking app or online banking. If you come across a transaction that doesn’t look familiar, or that you may want us to look into, we’ve put together a quick guide to help you.
Step 1 Check what the payment it is.
Recurring payments come in different forms;
Debit Orders are agreements with other companies to debit your account regularly, based on a service e.g. gym contracts, policies and investment accounts. They can be for fixed or changing amounts, as with phone contracts.
You might also have set up your own Scheduled Payments on Online Banking or using the Mobile Banking App. This is not based on an agreement as such and is completely at your control e.g. monthly rent payments that you schedule.
Stop Orders are also an example of regular payments and are usually arranged in the branch. This is an instruction that you give to us, to transfer funds on your behalf regularly e.g. kids’ pocket money etc.
Step 2 Now that you have an idea around the transaction, let’s help you manage it.
Our helpdesk on 0860 123 000 can help you to stop, reverse or investigate any debit order on your account.
To reverse a debit order is free and the funds will be returned to your account within 4 business days.
We can also help you to stop future debits on your account. This may come at a minimal cost and will only work if you have the date, amount and reference number of the debit.
Lastly, we can help you by investigating the name and contact details of the company who is debiting you (in case you want to verify before acting). This comes at a minimal cost and takes a few days for us to investigate and give you feedback.
Some extra information about debit orders.
A debit order is a payment that your bank facilitates, on the basis of an agreement between you and your service provider.
The terms of that agreement determine when the supplier can debit your account, how much they can debit (if fixed or variable) and other issues like when penalties or double debits can be taken.
When we help you to reverse or stop a debit order, we take it that you have a right to do so according to your agreement and that you understand the possible impact of doing so (e.g. the risk of an insurance policy lapsing).
It is always a good idea to speak to the company debiting you first, to ensure that they can assist with your query, cancel your debit agreement or change your details, with them.
We are also working on some exciting options for you to manage debit orders by yourself and at your convenience on digital platforms, so look out for updates in that regard on our blog soon!
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In 2015 we launched the Standard Bank Community, to showcase how committed we are to digitising our banking channels. Through the Community, you get to interact with one another and we get to support you and get great insights and feedback about our products and services from our clients. Fast forward to 2017, and we’ve worked hard to expand the Community to cover online share trading (OST), everyday banking and other products that we offer. On the Community you can expect to Learn about our products, Talk to one another about Standard Bank and also read our Blog for news and updates.
Sign up by using your Standard Bank ID, if you are a client or your regular email, if not.
You can also vote for our Lithy Awards entries for Digital CX All-Star and Social Support Champion, by following the steps below;
Take a quick minute to register on the Lithium Community over here
Read our submission & give ‘Kudos’ (vote) on each. Each registered user can give one kudo (vote) per entry.
Winners will be announced on June 14, 2017
Online voting opens Monday 15 th May and runs through Friday 19 th May.
See you on the Community!
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Reports that Standard Bank is encouraging staff to join protests on Friday are false. Friday is an ordinary business day and we will remain open to serve our clients.
We recognise the rights of all South Africans to freedom of speech and association and to peaceful protest. Our employees are bound by our group values.
As has always been the case, and in terms of the law, if our employees wish to exercise their right to protest outside work during working hours, they can apply for leave.
Leave applications will be considered in line with our operational requirements - our customers must always come first.
If our employees choose to exercise their right to protest, they do so in their personal capacity and not as a representative of Standard Bank Group, which will always remain politically non-partisan.
Social media activity of our employees must be in accordance with the Group's values and social media guidelines.
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Hi Ilona Schabort ,
Private Banking clients can access all three lounges once they have checked in. To locate the lounges, use the map attached to this article and present your card on entry.
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What are the new Standard Bank lounges called and what are the features of each?
ConnectionHub is open to all domestic travellers moving through departures looking to access Wi-Fi and power points before boarding. Visitors do not need to be Standard Bank customers to access the lounge.
CaféBlue is open to Wealth and Investment, Private Banking Signature Banking, Signature Banking, Private Banking and Professional Banking customers. The lounge offers customers the opportunity to sit and enjoy a snack or beverage, including speciality teas brewed by experienced baristas, before their flight.
The LibraryLounge is open to Standard Bank Wealth and Investment, Signature Banking and Private Banking clients and their immediate family members, this is the first airport lounge facility of its type in South Africa. The LibraryLounge offers discerning travellers high-quality food and premium beverages in a plush atmosphere where they can relax and enjoy the highest levels of comfort, or read a book or magazine while they wait for their flight.
Who can access each of the lounges and what are the access rules?
ConnectionHub is open to all domestic travellers moving through departures, irrespective of bank affiliation or card status.
CaféBlue is open to all Wealth and Investment, Signature Banking, Private Banking and Professional Banking customers. All qualifying credit cardholders are allowed to enter at any time before their boarding time. Qualifying cards, number of allowed entries and details of allowed guests below. CafeBlue Access
The LibraryLounge is open to Standard Bank Wealth and Investment, Signature Banking and Private Banking clients. All qualifying credit cardholders are allowed to enter at any time before their flight. Clients can gain access to the lounge using either their Cheque or Credit card. Qualifying cards, number of allowed entries and details of allowed guests below.
How is entry managed?
Access to the LibraryLounge and CaféBlue is controlled through concierge staff and card readers located at the front desks, while ConnectionHub is unattended and open to all domestic travellers. Only one card (Platinum, Platinum Visa, MasterCard, World Citizen, Cheque or Credit Card or World Elite Metal Card) will be permitted per cardholder.
Do I need to make a reservation for lounge access?
No reservation is required, but clients will be accommodated based on the maximum capacity of each lounge.
Is there a restriction on the number of visits that I can make?
Yes, the number of entries allowable per month is linked to your card type. Please see rules in the tables above.
Can my lounge membership access be used by someone else, i.e. is access transferrable?
Access into the Standard Bank lounges is not transferrable, however all Wealth and Investment clients have the benefit of accessing CaféBlue and the LibraryLounge with one guest and all children (under the age of 18 years), regardless of their personal card type, while Signature Banking clients have the benefit of accessing the lounges with one guest, plus all family members elected by the main account holder part of Signature Family. Signature Family Members must be accompanied by the main account holder who must be in possession of a valid World Citizen MasterCard.
What happens if I’m denied access?
While the right of admission into CaféBlue and LibraryLounge is reserved, and subject to qualifying criteria, no eligible cardholder (as per the individual lounge rules) will be denied access unless a lounge is at capacity. In this case, the client will be directed to an alternative lounge where space is available. If access concerns do arise, clients are advised to call their Relationship Manager or Private Banker for assistance.
Am I limited on the time I can spend in the Standard Bank lounges?
No, clients are welcome to spend as much time as they wish in the lounges, but should lounge capacity be reached at any given time, only the maximum number of guests will be accommodated.
Are children permitted into CaféBlue and the LibraryLounge?
Children are permitted in the lounges, however, all children younger than 18 years old must be accompanied by the main cardholder who must be in the possession of a valid World Elite, World or Metal MasterCard. Signature Family Members must also be accompanied by the main account holder who must be in possession of a valid World Citizen MasterCard.
Do the Standard Bank lounges offer Forex?
No, unfortunately not.
Are ATM’s available in the Standard Bank lounges?
No, unfortunately not.
As Standard Bank operates across the African continent, will customers holding cards for similar qualifying products be allowed access?
Yes, all qualifying Wealth and Investment World Elite, Mastercard, World Mastercard, World Elite Metal Card from South Africa, Kenya, Nigeria and Ghana will be allowed access. For all qualifying cards and card types, please see tables above.
What are the lounge operating times?
ConnectionHub operates seven days a week from Monday to Sunday. Operating Hours: Monday to Friday 04:30-21:00, Saturdays 06:00-18:00 and Sundays 06:00-21:00.
CaféBlue operates seven days a week from Monday to Sunday. Operating Hours: Monday to Friday 04:30-21:00, Saturdays 06:00-18:00 and Sundays 06:00-21:00.
LibraryLounge operates seven days a week from Monday to Sunday. Operating Hours: Monday to Friday 04:30-21:00, Saturdays 06:00-18:00 and Sundays 06:00-21:00.
What if I lose an item or leave it behind?
Lost items are turned over to airport lost and found. If we can identify the owner of the item, we will attempt to contact him or her before delivering the item to airport lost and found.
Why has Standard Bank decided to introduce these new lounges at OR Tambo International Airport domestic departures?
The need for the new airport lounges was identified through extensive research that was undertaken to see if what was on offer met the needs of travellers. We then looked at their views and used the research results to develop lounge concepts that met their requirements for convenience and access to WIFI and power points, as well as premium food and beverages whilst travelling. What drove our research and, in our estimation made the exercise necessary, was the fact that we have about 5 600 Standard Bank customers visiting the airport every month. By meeting their needs, we would be adding value to their banking experience with us, and simultaneously thanking them for their loyalty to the bank.
Where are the lounges located?
You can find the lounges using the map below.
Airport Lounge Map
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Hi Christine & Nicky
Thank you for raising this feedback. Standard Bank has increased the number of Extended Hours Branches and this will be revised on an ongoing basis, depending of client needs and other factors - we have now updated the above list to reflect the new branches. The hours vary for each branch - so you can refer to our branch locator on http://locator.standardbank.co.za/ for specific hours.
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How much money can I send using the Shyft app?
Use Shyft to send a maximum of R 1 million per calendar year. This is the legal limit set by the South African Reserve Bank as your single discretionary allowance (SDA).
What is a foreign exchange allowance?
South African residents over the age of 18 are entitled to a foreign exchange allowance. These are funds that the South African Reserve Bank lets you use for all your international transactions. A single discretionary allowance is the R1 million allocated to you for international transactions each year. This applies to all your transactions, not just those made using Shyft.
Foreign exchange allowances explained (PDF)
Questions? See the Shyft FAQs for lots of useful information
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What is Shyft?
The Shyft app is a global digital wallet for Android and iOS. You can use Shyft whenever you need to send, spend or exchange funds in USD, EUR, GBP and AUD.
How do I get it?
Visit the Shyft website for details on getting the app
What can I do with it?
Payments and transfers: Securely send money anywhere
Currency pockets: Buy any of the four currencies at live rates and store them in handy currency pockets
A Shyft Card: Use your physical card when you need to swipe to make a purchase
Virtual cards (online): Create prepaid cards that are funded from your currency pockets and use them for all your online purchases.
Online shopping on international websites
What types of transactions can I make?
You can use Shyft to:
Purchase foreign currencies
Transfer funds outside of South Africa
Pay for expenses incurred while travelling
Buy goods in a foreign currency
Make foreign currency card transactions
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