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05-03-2018 01:31 PM
08-05-2018 08:15 AM
Please be advised that you will need to delete the instant money voucher on your mobile banking app and create a new one. Simply log on to the app and follow these steps:
- Tap "Transact" at the to right corner of the app,
- Tap the last option that appears, titled "Send Instant Money"
- Tap on "Manage Vouchers"
- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself)
- Proceed to delete
Once the voucher is deleted, the funds will be reversed into your account and you can proceed to creating a new voucher.
17-07-2018 12:12 PM
The best way to resolve this is to ask the sender to cancel the voucher and recreate one for you. If you are the send follow the below steps:
Let me know if you still need further assistance on this.
04-12-2018 08:11 PM
11-12-2018 08:41 AM
11-02-2019 06:24 AM
I had a similar problem. Needed to transfer money quickly so used "instant" money.
No code received until a week later (!!!) after half an hour on the phone to Standard bank.
But .... of course I was charged R10 for this so-called service :(
21-02-2019 12:50 PM
21-02-2019 12:51 PM