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Community


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A one-stop forum for all your banking questions

changing cell number

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MandyP
Community Coordinator

Hello @Fionanz1,

 

Could I kindly advise that you forward your account details, ID number and contact details to [email protected] with the subject line "changing cell number" so that we can look into this matter and assist you further.

 

Kind Regards,

Mandy

Fionanz1
Occasional Visitor
I am an international customer - unless you have branches in NZ - in my city... I cannot visit one... I’ve also tried calling S.B international phone numbers but the recorded message says the number is no longer in use?
MandyP
Community Coordinator

Hello @Dumimathebula1,

 

Please be advised that currently the feature to amend your contact number on our self service channels, i.e. the mobile banking app and the online banking platform hasn't been enabled. You will need to visit your nearest branch with your ID booklet in order to be assisted with the switch.

 

Kind Regards,

Mandy

Dumimathebula1
New Member
how do I change cell number without having to call or visiting the branch?
Chantelle18
Occasional Contributor
Hi,

I'm experiencing the same problem except I'm out of the country and need assistance to change it so my notifications can be sent to email address... My phone number changes every few weeks as I'm traveling for work. I don't have roaming so I can't phone a SA number. Can I be assisted with an email address for someone who I can contact?
Chantelle18
Occasional Contributor
Hi,

I'm experiencing the same problem except I'm out of the country and need assistance to change it so my notifications can be sent to email address... My phone number changes every few weeks as I'm traveling for work. I don't have roaming so I can't phone a SA number. Can I be assisted with an email address for someone who I can contact?
Vera
Occasional Visitor
Yes, I feel the same.
michaelspiro
Visitor
I have moved overseas so am unable to go to my old branch.

I have a new number and was able to make the change via my personal banker over the phone, however you have deleted two of my three cards that were attached to my online banking and have not been able to put them back on after 10-15 emails where I was guaranteed the matter would be resolved.

Typical Standard Bank service and incompetence!
Joey2610
New Member

Good day,

 

Please assist me

 

I am out of options

 

I have called the Mobile Banking Customer Care Centre on the 0860238837 number and requested that my cell number needs to be changed to my new contract phone

 

My old cell number has been cancelled ever since I recieved my contract phone

 

I was advised that they can not assist over the phone and that I will need to go into the branch

 

So I went to Standard bank Cradlestone Mall yesterday and I asked that my cell number gets updated / changed

 

I was advised that it will take 3hrs to reset

 

This morning when I tried logging in, again it shows that the OTP has been sent to my old cell number

 

Please assist

 

Thank you

pretorl69
New Member

@mogammad wrote:
Good day.
I've been registered before with standard bank (app) and all my details were filled in. I recently changed my cell phone number and now I have to add my accounts from over. The one-time pin code is being sent to my old cell number which is no longer in use.
How do I change that.
Thanks in advance.

@mogammad wrote:
Good day.
I've been registered before with standard bank (app) and all my details were filled in. I recently changed my cell phone number and now I have to add my accounts from over. The one-time pin code is being sent to my old cell number which is no longer in use.
How do I change that.
Thanks in advance.

 

Lixhadip13
New Contributor
So why do u even have that option if we can't do it as owners?
MandyP
Community Coordinator

Hello @Mqondisi-Gumede,

 

Could I kindly advise that you visit your nearest branch with your ID book and proof of residence in order to be assisted with updating your contact details.

 

Kind Regards,

Mandy

Mqondisi-Gumede
New Member
I changed my number at the branch, but when I try online banking it still sends the OTP to the old number
KennyK
Frequent Visitor
Right ? That just a long and unnecessary process
Fd007
Occasional Visitor
Can i call that nr at any time nigth or day?
Boitumelo
Community Coordinator

Hello @Rexita,

 

The best way to resolve this will be to mail us with your full account details and the number you would like to amend. Please mail us here: [email protected] for further assistance. 

 

Let us know should you need further assistance on this.

 

Regards, 

Boitumelo

Rexita
Occasional Visitor

Dear Manager.

 

This is a query to undertsand how to update my contact/mobile number which is associated with an  Standard bank account that i currently am holding .

The issue I have here is that, I'm not staying in South Africa currently to come down to the branch office and update the contact number.

Please could you provide an alternative as to update the contact details.

Kindly oblige and provide a solution to this problem 

Koketso
New Contributor
We should be able to change the contact details directly on the site and the app.
Boitumelo
Community Coordinator

Hello @Koketso,

 

This is not a technical issue on our site. Please note that all profiles are linked to the contact details provided when you open your account. The only way this might have been an issue is when a client has changed their contact details and it is not linked on our systems.

 

Let me know if this is still an issue on your side for further assistance.

 

Regards,

Boitumelo

Koketso
New Contributor
People have been complaining about the same issue for two years and it's still not fixed. Standard bank you need to pull your socks up and deliver better customer service!